Customer Service '08

:: What You'll Learn

Workshop Topics Include:
 - Diversity
 - Security
 - Dealing with Difficult Customers
 - Teamwork and Communication
 - “Live Out Loud”
 - Collections and Delinquency
 - Team Building
 - Developing a Network of Peers
 - “How to Stay Positive in a Negative

    Customer Service World”

Share Table

We invite you to bring copies of any brochures, door hangers or information packets your Utility uses to communicate with or to educate the public for our share table; then feel free to take the best ideas home with you.

Plus

Presenter have over 170 years

of experience in Customer Service.
 - Door Prizes
 - “Goodie” Bags
 - Tyler Coupon Booklets
 - Miniature Tyler Rose Bushes

2008 TAWWA Hands-On Customer Service Conference
Staying Positive in a Negative Customer Service World
August 14-15, 2008 - Tyler, TX REGISTER ONLINE HERE
(Print form here)

CONFERENCE AGENDA

REGISTRATION FEE $110 Per Person ($125 after July 15th)

Utilities today are being forced to do more with less. Less money, fewer employees, higher customer demands, more regulations, rapidly changing technology and tighter security measures to protect your customers, your system and your employees.

Sometime it’s tough to find the right balance. That’s why we designed this workshop just for you. Plan to be motivated, encouraged and appreciated this Thursday and Friday and walk away relaxed and refreshed with new information, new work strategies and most importantly, new friends who talk your talk and walk your walk every day of the week.

HOTEL

Holiday Inn Select is offering a reduced room rate of $84.00 and a complimentary breakfast buffet for workshop attendees.

Call to reserve your room at the conference rate!

Holiday Inn Select

5701 S Broadway

Tyler, TX 75703

903-561-5800

Registration fee includes lunch and the Meet and Greet reception on Thursday.


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