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Tools and Tips for Today’s Challenges IDENTITY THEFT This year’s workshop provides important information on one of the fastest growing crimes in America today. A crime that could affect you, your customers and your Utility and cost thousands and thousands of dollars not counting personal time to ‘undo’ every thing the new ‘you’ did. COMMUNICATIONS SKILLS are one of the most important tools a customer service professional must have and we have an adventure dedicated to the art of communication. After the adventure, Public Speaking, has lots of tips to help you with that big presentation or the next budget meeting. Delinquency and Collections is our most popular session and is always filled with new ideas and new approaches to one of the biggest problems a Utility faces. Take advantage of this opportunity to find out how other utilities handle delinquency and collections in there areas. Customer Service Do’s and Don’ts discusses the right and the wrong way to provide Customer Service, you may even get the opportunity to say what you always wanted to say. How much do you know about water? Test your knowledge on and off the field in this game session designed for fun fact finding. It’s the perfect opportunity for those ‘guys in the field’ to show those ‘girls in the office’ who really knows the most. Are you up to the challenge? HOTEL Holiday Inn Select is offering a reduced room rate of $84.00 and a complimentary breakfast buffet for workshop attendees. Call to reserve your room at the conference rate OR CLICK HERE TO BOOK YOUR HOTEL ROOM ONLINE 5701 S Broadway Tyler, TX 75703 903-561-5800 |