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To support the goals of the Division, the Committee is launching a blog on the website to highlight existing utilities and programs across the state. This blog will provide valuable information on existing programs and highlight how more information on the programs can be obtained, thus creating an online database of water education resources.


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Dallas Water Conservation ICI Rebate Program Gets Revamped

Posted By Karen E. Menard, Friday, April 5, 2019

Education Division – Consumer Outreach Committee Blog


All Things H2O                             April/May 2019 Issue





Dallas Water Conservation ICI Rebate Program

Gets Revamped


Dallas Environmental Quality & Sustainability (DEQS) Water Conservation division recently updated its Industrial, Commercial and Institutional (ICI) Rebate Program by revamping the rebate guidelines, as recommended in the DWU 2016 Conservation Five Year Work Plan. The revised guidelines are intended to significantly increase program participation through the adoption of standardized calculations based on the cost of water saved over the life of the project and through the inclusion of incurred costs associated with contracted labor by the participating end user.


Both the ICI Water Consumption Audit Program and the ICI Rebate Program began in 2012, with the goals of targeting the top ICI water users in the City of Dallas and incentivizing their conservation efforts.  At its inception, the ICI Rebate Program had an annual budget of $2M. However, the program underperformed under the original guidelines, with only 5 rebates issued to date, for a total of $35,000.  The intent of revamping the rebate guidelines is to increase program participation, resulting in achievement of long-term per capita reduction goals.        


The purpose of this program is to work hand in hand with the ICI Water Consumption Audit Program to provide incentives for ICI customers implementing water conservation projects. The program considers upgrades such as:

      • Replacement of Water Cooled Equipment with New Air Cooled Equipment 

      • Replacement of Existing Domestic Plumbing Fixtures with New High Efficiency Fixtures 

      • Irrigation System Modifications 

      • Capture and Reuse of Industrial Process Water

      • Evaporative Cooling Tower Modifications  

      • Installation of High Efficiency Laundry Equipment

  • *Rebates are determined based on the installed cost of the project, the projected water savings, the equipment life up to a maximum of 10 years and a maximum cost per unit of water saved to be determined by DWU (currently $0.96 per 1000 gallons). The installed cost is defined as the cost of the equipment plus the cost of external contracted labor. Internal labor costs are not eligible for consideration.


  • Rebates will not be offered for systems that are already required by local ordinance, State or Federal Law.


  • Rebates will be determined based on prior and current water consumption patterns. Rebates will not be determined on projected growth.


  • Applicant must provide documented proof that they plan to employ a “proven” technology.


  • Rebate available for up to one half of the installed cost – not to exceed $100,000


*The new rebate calculation puts the ICI program directly in line with the other Water Conservation Rebate Programs in terms of cost per unit of water saved.



Dallas Environmental Quality & Sustainability (DEQS) will provide additional updates as appropriate and will continue to ensure that our water conservation programs provide value to Dallas Water Utility customers. DEQS staff is available to provide information to groups of industrial, commercial, and institutional water users on how they can save money and water.

If you would like further information on the ICI Audit and Rebate Programs please contact Water Conservation Manager Holly Holt-Torres at 214.243.1175 or visit


About the Author:

Holly R. Holt-Torres is the City of Dallas Water Conservation Manager. She holds a Master of Science in Management and Administrative Sciences from the University of Texas at Dallas. She has worked for the City of Dallas since February 2009. Holly resides in Farmers Branch, a customer city of Dallas Water Utilities. 

Tags:  commercial  holly holt-torres  industrial  institutional  irrigation  rebate program 

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