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Committees: Customer Service

The Customer Service Committee provides support and training to utility customer service professionals by helping them understand utility operations, customer needs, and the latest in customer service trends and programs.

The Committee presents an annual Customer Service Conference to bring customer service professionals together to learn and network with their colleagues.

This year the Customer Service Conference will be October 18 and 19 in Kemah, TX. 

Link below for more information.

For more information, contact Gina Hickman at 817-788-7037 or

Customer Service Conference | Electronic Consumer Confidence Reports  AWWA   TCEQ

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Committee Chair
Gina Hickman
Committee Vice-Chair
Crystal R. Ramsey
Committee Member
Janice Holland
Committee Member
Willie Marshall
Committee Member
Candy McQuiston
Committee Member
Toni Simon
Section Executive Director
Mike Howe